FAQ
Having trouble using the app?
Contact support@binzy.app, we'll be happy to help with your issue.
When will my council be supported?
We are working to implement as many councils as possible. When you enter your address, the app will display whether your council is currently supported or not. You can sign up to a mailing list to be notified when your council gets support.
How do I set up notifications?
Click the 'bell' icon in the app and ensure that your notifications are turned on.
Can I report an issue?
Yes. Please contact support@binzy.app with full details of your provided issue, including the relevant address.
The app doesn't find my bin collections?
Firstly, in the Addresses section in the Settings menu, ensure that your Unique Property Reference Number (UPRN) is correct. If collections are still failing to load, please contact support@binzy.app.
Can I get in touch regarding other issues?
Yes, please get in touch at contact@binzy.app.